To start the return process please fill in the details on this page
How can I return an article?
- Enter your order number and e-mail address in the fields above and click on Start
- Follow the instructions and select the items you wish to return You will receive a confirmation email with shipping guidelines once your return request has been approved.
Which items are returnable?
You may return your items within 25 days of receipt of shipment.
- They must be in their original condition
- For clothes, they must be unwashed and never worn
- Must be in original packaging
Are there any costs for the return?
- You are responsible for the return shipping costs.
- In case of CHANGE, the shipping costs for sending the replacement article are at the expense of Sandrini Calzature & Abbigliamento.
How soon will I receive my refund?
- Once we have received and checked your return, we will send you an email to inform you that we have received the returned item. We will also inform you of the approval or rejection of the refund.
- If approved, the refund will be processed and issued automatically to the payment method used at the time of purchase, within 5 working days.